Privacy policy

Abrar Bedding Store respects your privacy and is committed to protecting the personal information you provide when visiting our website, placing an order, contacting us, or using our services.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you.

1. Information We Collect

We may collect the following information:

  • Your full name
  • Email address
  • Phone number
  • Billing and delivery address
  • Order and purchase details
  • Payment-related information when online payment is available
  • Messages, reviews, complaints, and customer-support communications
  • Device information, browser type, IP address, and website activity
  • Marketing preferences and advertisement interactions

If you pay through a third-party payment provider, your payment details may be collected and processed directly by that provider according to its own privacy policy.

2. How We Use Your Information

We may use your information to:

  • Confirm, process, prepare, and deliver your order
  • Contact you regarding order confirmation or delivery
  • Verify Cash on Delivery orders
  • Provide customer service
  • Process returns, exchanges, complaints, or refunds
  • Improve our products, website, and shopping experience
  • Prevent fraudulent, suspicious, or unauthorized transactions
  • Send promotional messages or offers where you have provided consent
  • Measure the performance of our website and advertisements
  • Meet legal, accounting, and regulatory requirements

You may unsubscribe from promotional emails or messages at any time by contacting us or using the unsubscribe option provided.

3. Shopify

Our online store is hosted on Shopify. Shopify provides the e-commerce platform that allows us to display and sell our products.

Shopify may collect and process certain personal information when you visit our store, create an account, place an order, or interact with website features. Shopify processes information according to its own privacy policies and applicable contractual terms.

4. Sharing Your Information

We may share necessary information with trusted service providers, including:

  • Shopify
  • Courier and delivery companies
  • Payment processors
  • Website hosting and technical-support providers
  • Email, SMS, and WhatsApp communication providers
  • Analytics and advertising platforms
  • Fraud-prevention and security providers
  • Professional advisers, accountants, or legal representatives
  • Government authorities where disclosure is legally required

Courier companies may receive your name, phone number, delivery address, order value, and other information required to deliver your parcel.

We do not sell your personal information for money. However, limited information may be shared with analytics or advertising providers where these services are enabled, subject to applicable laws and your privacy choices.

5. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies to:

  • Keep the website functioning properly
  • Remember your preferences
  • Maintain your shopping cart
  • Understand how visitors use the website
  • Measure website and advertising performance
  • Display relevant advertisements

You may control cookies through your browser settings or through any cookie-consent options displayed on our website. Disabling certain cookies may affect some website features.

6. Advertising and Analytics

We may use services such as Meta, Google, Shopify analytics, or other marketing platforms to understand website activity and improve advertising.

These providers may collect information such as your device details, IP address, pages viewed, products viewed, purchases, and advertisement interactions.

Where required, non-essential advertising or analytics technologies will be used according to your consent and applicable privacy laws.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete and maintain order records
  • Provide customer support
  • Handle returns, disputes, and complaints
  • Prevent fraud
  • Meet accounting, tax, legal, or regulatory obligations

When information is no longer required, we may securely delete or anonymize it.

8. International Data Processing

Because Shopify and some service providers operate internationally, your information may be processed or stored in countries other than your own.

Where applicable, we take reasonable steps to ensure that service providers handle personal information securely and in accordance with relevant privacy requirements.

9. Your Privacy Rights

Depending on the laws applicable to you, you may request to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Delete certain personal information
  • Withdraw marketing consent
  • Object to or restrict certain processing
  • Request information about how your data is used or shared

Some requests may be limited where we must retain information for legal, fraud-prevention, accounting, or contractual reasons.

To submit a privacy request, contact us using the details provided below. We may ask you to verify your identity before completing the request.

10. Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information against loss, misuse, unauthorized access, alteration, or disclosure.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

11. Children’s Privacy

Our store is not intended for children who are unable to enter into a legally binding purchase in their jurisdiction.

We do not knowingly collect personal information from children without appropriate permission from a parent or legal guardian.

12. Third-Party Websites

Our website may include links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third parties.

Customers should review the privacy policy of any third-party service before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, website features, service providers, or legal requirements change.

The updated version will be posted on this page with a revised “Last updated” date.

 

Before publishing, replace all bracketed details and remove any services you do not use. Shopify lets you add the policy through Shopify Admin → Settings → Policies and recommends reviewing it so it accurately reflects your apps, cookies, advertising tools, and customer-data practices.