Shipping policy

Thank you for shopping at Abrar Bedding Store. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.

1. Delivery Area

We currently deliver bedsheets and bedding products across Pakistan to locations supported by our courier partners.

Delivery to certain remote or restricted areas may not be available. We will contact you if your address cannot be served.

2. Order Confirmation

After placing an order, you may receive a confirmation through:

Phone call
WhatsApp
SMS
Email

Please provide a correct and active phone number. Orders may not be dispatched until they have been successfully confirmed.

We may cancel an order if the customer cannot be contacted or if the delivery information is incomplete.

3. Order Processing

Orders are normally processed within 1–2 business days after confirmation.

Orders placed on weekends, public holidays, or during promotional periods may require additional processing time.

Processing time refers to the time required to verify, prepare, pack, and hand the order over to the courier.

4. Estimated Delivery Time

Estimated delivery times after dispatch are:

Major cities: 3–5 business days
Other cities and towns: 4–7 business days
Remote areas: 5–10 business days

Delivery times are estimates and may vary because of the customer’s location, courier operations, weather conditions, public holidays, road closures, or other circumstances outside our reasonable control.

5. Shipping Charges

Shipping charges will be displayed at checkout or communicated to the customer before the order is dispatched.

Charges may vary depending on:

Delivery location
Parcel weight
Order quantity
Courier service
Promotional offers

Any free-delivery offer will apply only according to the conditions stated in that promotion.

6. Cash on Delivery

Cash on Delivery may be available for eligible orders and locations.

Customers selecting Cash on Delivery must:

Provide accurate contact and address details
Confirm the order when contacted
Keep the payable amount available
Receive the parcel at the confirmed address

Customers who repeatedly refuse confirmed orders may be required to make advance payment for future purchases.

7. Open-Parcel Delivery

Open-parcel delivery may be available depending on the courier company and delivery location.

Where permitted, the customer may inspect the parcel before accepting it to confirm:

The correct product was delivered
The correct number of pieces is included
There is no visible damage
The product generally matches the order

Open-parcel inspection does not allow the customer to use, wash, unfold excessively, or damage the product.

Availability of this service is subject to the courier company’s rules and cannot be guaranteed in every location.

8. Order Tracking

When tracking information is available, it may be shared through SMS, WhatsApp, email, or the order-status page.

Tracking updates may take some time to appear after the parcel has been handed over to the courier.

9. Incorrect Delivery Information

Customers are responsible for providing a complete and correct:

Full name
Active phone number
House, street, and area details
City
Nearby landmark, where necessary

Abrar Bedding Store will not be responsible for delivery delays or failed deliveries caused by incomplete or incorrect information provided by the customer.

10. Failed Delivery Attempts

A delivery may fail when:

The customer does not answer the courier’s calls
No one is available to receive the parcel
The address is incorrect or incomplete
The customer refuses a confirmed order
The courier cannot access the location

Additional delivery charges may apply if the parcel needs to be dispatched again.

11. Delayed or Missing Parcels

Please contact us if your parcel has not arrived within the estimated delivery period.

We will contact the courier and assist in investigating the shipment. Courier investigations may require additional time.

Abrar Bedding Store is not responsible for delays caused by events outside our control, but we will make reasonable efforts to help resolve the issue.

12. Damaged or Incorrect Orders

Inspect your parcel as soon as it is delivered.