Refund policy

At Abrar Bedding Store, we want customers to be satisfied with their purchases. Please read this Refund and Return Policy carefully before placing an order.

1. Return Period

Customers may request a return or exchange within 7 days of receiving the order.

To qualify for a return, the product must be:

Unused and unwashed
Free from stains, damage, perfume, or other odours
In its original packaging
Complete with all included pillow covers and accessories
Accompanied by the order number or proof of purchase

A return may be refused if the product does not meet these conditions.

2. Open-Parcel Delivery

Where open-parcel delivery is available, customers should inspect the parcel before accepting it.

Please check:

The bedsheet design and colour
The number of items included
Whether the product is damaged
Whether the correct product was delivered

Opening the parcel is allowed only for inspection. Customers should not use, wash, or damage the product during inspection.

3. Damaged, Defective or Incorrect Products

A damaged or defective product
An incorrect design or colour
The wrong size
Missing items
A product that is materially different from its website description

Please provide:

Your order number
Clear photographs of the product
A photograph of the parcel packaging
A short unboxing video, where available

After verification, we may offer:

A free replacement
An exchange
Store credit
A full or partial refund

Abrar Bedding Store will cover reasonable return-delivery costs where the mistake was made by us or the product was delivered damaged.

4. Change-of-Mind Returns

A customer may request a return because of a change of mind, provided that the product is unused, unwashed, complete, and returned in its original condition within the 7-day return period.

For change-of-mind returns:

The customer will pay the return-delivery charges
Original delivery charges will not be refunded
The product must pass our inspection
Any applicable courier or processing charges may be deducted from the refund

5. Colour and Design Variations

Colours may appear slightly different because of lighting, photography, screen brightness, or device-display settings.

Minor colour differences are not normally considered a defect. However, customers may request a return under the change-of-mind conditions stated above.

The placement of printed patterns may also vary slightly from the product photographs because of fabric cutting.

6. Non-Returnable Products

Returns or exchanges will not be accepted for:

Products that have been used or washed
Products with stains, marks, damage, hair, perfume, or other odours
Products returned without their original packaging
Incomplete bedsheet sets
Products damaged because of improper washing or handling
Custom-made or specially altered products
Clearance or final-sale products clearly marked as non-returnable
Products returned after the 7-day return period

These restrictions do not apply where a product was delivered damaged, defective, incorrect, or materially misdescribed.

7. Exchanges

Approved exchanges are subject to product availability.

If the requested design is unavailable, the customer may choose:

Another available product of the same value
A higher-priced product by paying the difference
Store credit
A refund, where applicable

Only one exchange is normally permitted for each order.

8. Return Procedure

Before returning any product, contact our customer-support team.

Please send:

Your full name
Order number
Phone number
Reason for the return
Photographs or video showing the issue

Do not send a product back without receiving return instructions from us. Unauthorised returns may not be accepted.

The return must be securely packed to prevent damage during transportation.

9. Return Shipping

When the return is due to a change of mind, size selection, or personal preference, return shipping will be paid by the customer.

When the product is damaged, defective, incomplete, or incorrectly supplied by Abrar Bedding Store, we will arrange or reimburse reasonable return shipping after verifying the claim.

Abrar Bedding Store is not responsible for returned parcels lost or damaged because of poor packaging or an unapproved courier service.

10. Inspection and Approval

All returned products will be inspected after they are received.

We will notify the customer whether the return has been approved or rejected. Products that have been used, washed, damaged, or returned incomplete may be sent back to the customer, and additional delivery charges may apply.

Shopify allows merchants to manage returns, inspect returned products, and issue refunds through their store administration.

11. Refunds

After an approved return has been received and inspected, the refund will normally be processed within 7 business days.

Refunds for prepaid orders will generally be issued through the original payment method where possible.

Refunds for Cash on Delivery orders may be issued through:

Bank transfer
Easypaisa
JazzCash
Another mutually agreed payment method

Customers must provide accurate payment details. Abrar Bedding Store will not be responsible for delays caused by incorrect information.

The time required for the refunded amount to appear may depend on the customer’s bank or payment provider.

12. Delivery Charges

Original delivery charges are non-refundable for change-of-mind returns.

Delivery charges may be refunded where:

The wrong product was delivered
The product was damaged before delivery
The product had a verified manufacturing defect
The complete order could not be fulfilled

13. Order Cancellation

Customers may request cancellation before the order is dispatched.

Once an order has been handed over to the courier, cancellation may no longer be possible. The customer may be responsible for delivery or return charges if the dispatched parcel is refused without a valid reason.

14. Refused and Unclaimed Orders

Customers who repeatedly refuse confirmed orders without a valid reason may be required to make advance payment for future purchases.

Any re-delivery charges for an unclaimed or incorrectly addressed parcel may be payable by the customer.